Employee’s Performance: BI-VARIATE ANALYSIS(3)

Above table also shows that those respondents who have low opinion about communication have medium (46.7%) and high (40.0%) level about employee’s conflict. On the other hand if the respondents have high level opinion about communication then they have low (31.4%) and medium (62.9%) level opinion about employees’ conflict. So the hypothesis “Higher the communication, lower will be the employees conflict level” is accepted. Robbins (2005) refers that communication is a main source of conflicts in organizations. The several situations can appear due to failed communication in organizations particularly when it incorporates ambiguous or threatening information or when it offers too much information, either in terms of quantity or too highly coded for the recipient.

The downward communication channels in organizations may cause vertical conflicts. This is usual in organizations with high degree of formality in their structure. The failure of communication in such cases could be a potential source of conflicts. The failure could be on part of vague job instructions, in incomplete formation on procedures and practices, inappropriate feedback, and indoctrination etc. whereas horizontal conflicts may arise among employees in the same unit, on the same hierarchical level, who differ in their ideas, decisions about the distribution of resources.