Employee’s Performance: INTRA-ORGANIZATIONAL CONFLICT(6)

CONFLICT(6)

1. The first stage of the conflict process indicates the existence of conditions in an organization that can raise conflicts.

These conditions have been categorized in three sources; Communication, Structure and Personal variables.

Figure 1 Conflict Management Process Exhibit (Organizational Behavior, 13t Ed. Stephen P. Robbins)

2. Any of the condition mentioned in stage one, if exists will lead to the presence of opposition or incompatibility in the second stage. This appears in forms of perceived conflict and felt conflict (Isen, Labroo and Durlach, 2004). Perceived conflict is awareness by stakeholders about the existence of conditions that may cause conflict. Whereas felt conflict is emotional involvement of a party in conflict that causes stress, frustration or anxiety

3. At third stage of conflict process, behavior and conflict management skills necessary to counter the degree of conflict and its related outcomes in a group or organization are necessary to be understood (Thomas, 1992). These skills are behaviors of one party which he responds by understanding the situation and behavior of other party. A lot of conflicts may arise by wrong attribution of one party about the other party so right choice of conflict management skill will result in meaningful results. The decisions which may be adopted as behaviors at this stage are, competing, collaborating, compromising, avoiding and accommodating. These decisions are characterized by assertiveness and cooperativeness.